A staff of the Ghana Water Company Limited (GWCL), Ms. Braimah Nafisatu Yeinka, was singled out for praises by a delighted customer after an "excellent service" in her line of duty.
Ms. Braimah, a staff of the Legon branch of GWCL, became a figure of an absolute endorsement as she brought her heart-warming customer care to bare.
The customer (name withheld) had visited the Legon Office of GWCL to lodge a complaint but was wowed by the "sense of urgency" with which Ms. Braimah handled a seemingly overwhelming situation.
The spirited display of professionalism by the young GWCL staff would then compel the observant customer to share her experience with the top hierarchy of the company.
"This is to acknowledge the excellent service I received from Ms. Braimah (I believe that is her name) at the Legon Office," the customer said in a text message to the District Operations Officer, Accra North East, Mr. Allotey.
"When I arrived, there was only one customer ahead of me, but before I could start discussing my multiple issues, dozens of customers came in.
"Ms. Braimah didn't show any sign of the disrespectful attitude that I have been experiencing at most government offices. If she was overwhelmed, she didn't show it. "She welcomed each customer with a smile and quickly handled their issues with a sense of urgency.
"I know my issues will take some time, yet she kept apologizing for the delay. And best of all, she promised to consult with the IT units."