The National Communications Authority (NCA) has directed telecommunication giants, MTN, to immediately compensate its customers following their recent network challenges in the country.
The NCA noted that from Sunday, December 1, 2019, MTN customers have been facing challenges with billing inaccuracies regarding the purchase of data bundles.
It also noted MTN's customer care lines were inaccessible for a period of time between 1st and 2nd December 2019.
This state of affairs the Authority says has resulted in customer dissatisfaction and public uproar about MTN's service.
In a letter addressed to the Managing Director of MTN Ghana and copied to the Minister of Communications, the Director General NCA, Mr Joe Anokye said the company also failed to notify the Authority of the said challenges.
The NCA, however, directed that MTN should within 24 hours refind all losses to the affected customers in order not to incur any appropriate sanctions.
Read the letter below: