Energy Minister gives ECG 7 Days to probe rapid prepaid credit depletion
25th February 2026
The Ministry of Energy and Green Transition has instructed the Electricity Company of Ghana (ECG) to investigate reports of unusually fast depletion of prepaid electricity credits.
The directive comes amid growing complaints from consumers across the country, who claim their power units are lasting far shorter periods than under similar usage patterns in the past.
In a statement posted on X on February 24, 2026, the Ministry’s spokesperson, Richmond Rockson, said the sector minister, Dr John Abdulai Jinapor, is treating the issue as a high-priority concern.
“The Minister... has taken notice of these complaints and has directed ECG to investigate and provide a report to him within seven days for further action,” Rockson stated.
The Ministry said the formal probe is intended to restore consumer confidence and ensure transparency in the national electricity billing system. Rapid credit depletion has raised concerns about potential technical glitches, tariff miscalculations, or hidden service charges on ECG’s digital platforms.
The findings of the seven-day investigation will inform the government’s next steps, including possible corrective measures or policy adjustments to safeguard consumers from unfair billing practices.