Effective Friday, December 23, 2016, the general public would have direct access to the Bank of Ghana (BoG) for clarity on issues concerning the bank’s operations. It follows the establishment of a new Contact Centre by the central bank.

The Centre will also deal with requests, queries and complaints related to the banking industry. The Director of Communications at the Bank of Ghana, Bernard Otabil explains that the centre forms part of the strategic plan for swift flow of information following recent developments in the banking industry.

“With the growth of the financial sector over the years, there has to be the need to meet the demands of people who getting in touch with the bank with all kinds of request at various points in time and we felt that there is the need to have an institution that will be able to deal with the queries and also the kind of information that people want from the central bank,” he stated.

Bernard Otabil who was speaking to Citi Business News ahead of a live technical launch on Friday, was also optimistic the centre will bridge the widening gap between the regulator and the public following increased activities in the financial sector.

“There have been lots of questions on how people can get in touch with the central bank and get their issues resolved as quickly as possible. The contact centre is part of the strategic plan of the Central Bank and therefore in terms of dealing with customer queries, there is going to be a back up in function where expects would come in to provide answers.

When the issues coming in are beyond the first line of contact, such persons will be made available to address them subsequently,” he added. The call centre will be operating a 24 hour service on weekdays with the exception of public holidays. Citi Business News also understands that the centre will be situated at the BoG’s office at Spintex with a back up office at the head office of the BoG in Accra.