The Electricity Company of Ghana (ECG) has announced plans to deploy franchise officers across all district operational areas nationwide beginning February 2026, in a move aimed at boosting operational efficiency and improving customer service delivery.

Under the initiative, franchise officers will support ECG’s field operations by carrying out duties including reading postpaid meters, verifying the integrity of prepaid meters, distributing postpaid bills, and printing bills on-site using handheld devices.

The officers will also assist customers to make payments through approved digital platforms such as the ECG Power App and the short code *226#. ECG has reiterated that franchise officers are not permitted to collect cash under any circumstances.

In addition, the officers will be responsible for disconnecting customers with outstanding arrears and identifying, documenting, and reporting illegal electricity-related activities for further action by the company.

Speaking to Citi News on Friday, January 30, the General Manager for External Relations at ECG, Dr Charles Nii Ayiku Ayiku, explained that the initiative forms part of a broader strategy to bring ECG services closer to consumers while strengthening accountability and revenue assurance.

He said the programme is designed to enhance customer convenience, improve billing accuracy, and deepen ECG’s engagement at the community level by decentralising key services.

Dr Ayiku also stressed the importance of public vigilance and transparency, urging customers to verify the identity of franchise officers before engaging with them.

He assured the public that all franchise officers will carry official ECG identification cards and signed authorisation letters from their respective district offices, and encouraged customers to request these documents to confirm their authenticity.

According to him, the initiative is also expected to help curb electricity theft and other illegal practices, ultimately contributing to improved service sustainability and reliability across the power distribution network.