The Electricity Company of Ghana (ECG) has issued a public warning about fraudsters exploiting payment processes, stressing that it no longer accepts physical cash for any transactions.

In a public notice, ECG confirmed that it has “gone fully cashless” and reiterated that it does not request payment for electricity services via phone calls. The move is intended to strengthen controls and protect customers from financial scams.

The company advised consumers to make all payments for electricity bills, fees, and other services only through officially approved channels. Payments must be initiated personally by customers using the ECG Power App or the company’s short code, *226#.

ECG cautioned the public to treat unsolicited calls or messages demanding payment with suspicion, emphasizing that such requests are not from the company. Customers were urged to remain alert and verify all payment demands before taking action.

To help combat fraud, ECG encouraged customers to report any suspicious calls or messages to its customer service line at 0302 611611.

The company appealed for public support in its anti-fraud campaign, noting that customer cooperation is vital to safeguarding both consumers and ECG against financial losses.