The government has announced plans to introduce a digital reporting system that will enable Ghanaians to instantly report power outages through WhatsApp, in a move aimed at improving response times and service delivery in the electricity sector.

Minister of Energy and Green Transition, Dr John Abdulai Jinapor, explained that the initiative is designed to eliminate delays associated with traditional call centres and strengthen communication between power providers and consumers.

Speaking during the President’s Resetting Tour of the Northern Region, Dr Jinapor said the government is committed to improving key sectors of the economy, including electricity, renewable energy, and petroleum.

“We are committed to improving the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication,” he stated.

He further noted that the new system will allow consumers to bypass call lines entirely when reporting faults.

“We are going to launch a system where, when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time,” the minister explained.

According to authorities, the platform is expected to significantly reduce downtime and improve customer experience in power distribution.

The initiative forms part of a broader push by government to leverage digital tools to enhance real-time service delivery and improve efficiency in Ghana’s energy sector.