The Ghana Revenue Authority (GRA) has dismissed social media allegations suggesting extortion and unfair treatment by Customs officers at the Kotoka International Airport (KIA) after a traveller was charged GH¢12,690.63 in import duties.

In a statement issued on Thursday, December 11, 2025, the GRA acknowledged the traveller’s frustration but stated that the viral account distorted the facts surrounding the incident.

According to the Authority, the traveller arrived in the country on December 5, 2025, carrying 18 mobile phones and various electronic accessories—items far exceeding the personal concession limits permitted under the Exemptions Act, 2022 (Act 1083).

The GRA explained that the traveller failed to declare the goods upon arrival, prompting Customs officers to initiate the appropriate procedure by issuing a Bill of Entry (BOE No. 41225803295). Duty was then assessed and processed through the Integrated Customs Management System (ICUMS), after which an official receipt was provided.

Contrary to claims circulating online, the Authority stressed that no extortion took place and that Customs officers acted strictly within the law and followed due process.

It added that the traveller was neither detained nor had his items seized, noting that the procedures applied were standard for passengers transporting goods in commercial quantities.

“All actions taken were consistent with customs regulations and the laws governing imports,” the GRA clarified.

The Authority also used the statement to remind the public—particularly returning travellers—to declare all dutiable items, especially those considered to be in commercial quantities, to avoid unnecessary complications.

Travellers who have concerns or require clarification are encouraged to consult Customs officers upon arrival.

The GRA reaffirmed its commitment to transparency, fairness and efficient service delivery across all ports of entry.