The Public Utilities Regulatory Commission (PURC) has urged consumers to play a more active role in protecting electricity and water infrastructure within their communities to help maintain reliable service delivery.

The appeal was made during a public education exercise held on Sunday, April 12, 2026, with congregants of Evangelical Presbyterian Church Dela Cathedral and Immanuel Methodist Church in Ho.

The Commission cautioned against activities such as farming and bush burning near utility installations, noting that such practices can damage electricity networks and water pipelines.

According to the PURC, these actions often lead to prolonged service disruptions and financial losses for utility providers.

Consumers were also encouraged to report incidents of extortion and other service-related irregularities to enable prompt intervention and resolution.

In addition, the Commission emphasised the need for timely payment of utility bills to help avoid disconnections and support the efficient delivery of services.

Reaffirming its mandate, the PURC assured the public of its continued commitment to monitoring service quality while protecting the interests of both consumers and service providers.