GSA launches 24-hour shipping operations to support government agenda
The Ghana Shippers’ Authority has announced plans to support the implementation of the government’s 24-Hour Economy Policy through continuous monitoring systems, digital complaint platforms and round-the-clock operational support within Ghana’s shipping and logistics sector.
According to the Authority, the shipping industry naturally fits into the government’s agenda since international trade and cargo operations function beyond regular working hours.
In a statement issued on Tuesday, May 12, 2026, the GSA said efficient 24-hour port and logistics operations would help reduce cargo clearance delays, improve vessel turnaround time and strengthen Ghana’s position as a regional trade and logistics hub.
“The shipping industry naturally aligns with the objectives of the 24-Hour Economy Policy because international trade and logistics operations are inherently continuous, dynamic and time-sensitive,” parts of the statement noted.
The Authority disclosed that one of its major interventions is the introduction of the ShippersApp, a digital complaint platform designed to allow importers, exporters and logistics operators to report issues such as excessive charges, cargo delays and poor service delivery at any time.
According to the GSA, the platform is improving access to regulatory support services while enabling quicker response and resolution of disputes within the shipping and logistics chain.
“The platform enhances accessibility to regulatory support services and significantly improves the speed of response and resolution of disputes within the shipping and logistics chain,” the statement said.
The Authority further revealed that frontline officers and complaint-handling executives have been equipped with dedicated mobile phones to respond to urgent concerns beyond normal office hours, including during night operations at the ports.
The GSA stressed that efficient transit operations are essential to Ghana’s ambition of becoming the preferred logistics gateway for neighbouring landlocked countries.
It also noted that officers deployed during night operations wear reflective apparel branded “SHIPPERS” to provide support and assurance to shippers.
“The Authority recognizes that continuous port operations require equally continuous regulatory supervision to ensure compliance with service standards and operational efficiency,” the statement added.
The GSA further disclosed that it is engaging shipping lines, terminal operators and other stakeholders to push for reforms aimed at reducing avoidable port charges and improving service delivery.
Despite the progress made, the Authority acknowledged challenges such as high operational costs, security concerns during night operations, staffing difficulties, inadequate infrastructure and limited inter-agency coordination.
However, it maintained that the challenges are manageable and will not hinder efforts to support the successful implementation of the government’s 24-Hour Economy Policy.
“The shipping and logistics sector remains central to the successful implementation of Ghana’s 24-Hour Economy Policy,” the Authority stated.
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