The Managing Director of Ghana Water Limited (GWL), Adam Mutawakilu, has announced the deployment of 200 National Service Personnel (NSP) to help recover outstanding water bills totaling GH¢916 million, as the utility intensifies efforts to stabilise its revenue base.

Speaking on the Citi Breakfast Show on Tuesday, January 13, Mr. Mutawakilu said the move is part of a broader strategy to curb revenue leakages and improve payment compliance among domestic consumers.

He noted that only 20 to 30 percent of domestic water users currently pay their bills digitally, a situation he described as a significant operational challenge for the company.

To address this, GWL has tasked its Customer Care Assistants (CCAs), who routinely visit homes to read meters, with educating customers on how to use the Mobile Money platform to settle their bills.

The Managing Director explained that the National Service Personnel will be deployed directly into communities rather than working from offices. Their role will be to identify customers with outstanding debts, recover arrears, and guide them on using digital payment methods.

“We are engaging 200 National Service Personnel. They will not work in the office—they will go into communities to pursue arrears so that we can reduce them. As of June, our arrears stood at GH¢916 million. Their primary responsibility is to recover these arrears while also helping customers understand how to use the MoMo app to pay,” he stated.

Mr. Mutawakilu warned that without such targeted interventions, it would be challenging for the company to reverse its revenue shortfalls and sustain operations.