Ghana Card to identify MTN MoMo loan defaulters who abandon SIM cards

MTN Ghana says customers who take Mobile Money loans and discard their SIM cards to avoid repayment can be identified when they attempt to register new numbers using their Ghana Card details.

Dickson Amoung-Yam, Field Service Manager (Network) for MTN Ghana in Kumasi, urged customers with outstanding MoMo loans to settle their debts promptly. He said the Ghana Card information used to register customers’ accounts meant borrowers could no longer evade repayment simply by changing their SIM cards.

“Borrowers who take loans and refuse to pay can no longer escape because of the Ghana Card they used to register on their accounts,” he stated.

Mr Amoung-Yam made the comments in an interview with the Ghana News Agency during a media and stakeholders’ engagement organised by MTN Ghana in Sunyani.

He said some customers had previously borrowed money through their Mobile Money accounts before disposing of the SIM cards linked to those accounts. According to him, the practice was intended to prevent MTN Ghana from recovering the loans.

However, he warned that customers who attempted to register new SIM cards would be detected because their personal details were already stored in the service’s system.

Mr Amoung-Yam appealed to all customers who had obtained loans through the MoMo service to repay them on time. He said timely repayment would allow other customers to access the facility and benefit from the service.

He also said customer satisfaction remained central to MTN Ghana’s operations. That commitment, he explained, was driving the company to invest heavily in its services and infrastructure in an effort to provide customers with a better experience.

Customers were encouraged to report any difficulties they experienced with MTN Ghana’s services so the company could investigate and address them.

Mr Amoung-Yam said the company’s operations had continued without any barrier to its existence, adding that network access was expanding across the country. He noted that farmers working in remote areas could now make calls and send messages from their farms and from within forested locations.

He described the increasing availability of services in such areas as evidence that network coverage was gradually reaching every part of Ghana.

The MTN Ghana official also pointed customers towards the company’s various applications, saying they could use them to avoid the long queues that were often seen at MTN offices.

His remarks came as the company engaged media representatives and stakeholders in Sunyani, with discussions covering customer service, network availability and the use of digital platforms.